Customer Satisfaction Survey

Thank you for taking the time to fill out our customer satisfaction survey. There are two fields you need to fill out for each question:

1. Priority Ranking

Please rank each category in the order of importance that your company places in selecting suppliers.

  • A - Top Priority
  • B
  • C
  • D
  • E
  • F - Last Priority

2. Performance Rating

Please rate the questions in each category using the performance rating system

  • 1 - Very Good
  • 2 - Above Average
  • 3 - Average
  • 4 - Below Average
  • 5 - Poor
1. Customer Service Priority
Ranking		 Performance Rating
1 2 3 4 5
Do we assist you in a friendly, courteous and timely manner when you contact us?
Are we helpful with your enquiries?
Do we accommodate your needs for market driven changes?
Do we update you with order information as needed without request?
How do we compare to your best supplier in customer service?
2. Quality Planning & Performance Priority
Ranking		 Performance Rating
1 2 3 4 5
Do we provide in a timely manner the items necessary for your quality planning activities and product approval process?
Do we consistently meet your product specifications and quality requirements?
How do we compare to your best supplier in overall quality planning and performance?
3. Delivery Performance Priority
Ranking		 Performance Rating
1 2 3 4 5
Do deliveries arrive on time at your facility?
Are deliveries received in good condition?
Are our lead times suitable to your needs?
How do we compare to your best supplier in overall delivery performance?
4. Quotation & Pricing Priority
Ranking		 Performance Rating
1 2 3 4 5
Do we respond timely to your quotation request?
Are we competitive in our pricing?
How would you rate our pricing relative to our competition?
5. Technical Support Priority
Ranking		 Performance Rating
1 2 3 4 5
Do we respond timely to your technical enquiry?
Do our recommended changes to product and/or process specifications add value to your business?
Does our technical and process knowledge meet your needs?
How do we compare to your best supplier in overall technical support?
6. Product Priority
Ranking		 Performance Rating
1 2 3 4 5
Function?
Ease of use?
Aesthetics
Any comments to add on the design?
7. Overall Performance Priority
Ranking		 Performance Rating
1 2 3 4 5
How does our company compare to your best supplier in overall product and service quality?
Is our geographical location satisfactory to your needs, if not, please state the reason why?
What recommendations would you make to improve our product/service quality?
What additional manufacturing capabilities would you want to see from us?